The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges. We will strive to provide customer service that will exceed all expectations by listening to our citizens and responding to their needs in a timely, courteous and respectful manner.

As of 1-17-2022, we will no longer be selling bulk water.
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Important Billing Information
Late charges will apply to all accounts if payment is not received in the office by the due date.
  • Utility bills are mailed out on or before the 1st of each month and due on the 15th.
  • Late charges will apply to all accounts if payment is not received in the office by the 15th.
  • Disconnection for nonpayment occurs on or after the 26th day of each month if there is an outstanding balance
  • If a utility bill has an outstanding balance on and after the 26th day of the month the account is subject to non-pay fee of $25.00 in town and $34.00 out at the lake and can be disconnected at any time.
  • You must come into our office in person to request new service with 2 forms of Valid ID EX: Drivers License, Social Security Card, Birth Certificate, Passport. If you own you must bring in proof of ownership like closing documents or deed to your property. ​
Services
To report water/sewer emergency after hours, contact the Bonham Police Department (903) 583-2141.

Contact

Teresa Cline
Utility Billing Supervisor
​903-583-7555 ext 118
Email
Tammy Waggoner
Senior Customer Service Clerk
(903) 583-7555 ext 119
Michelle Edwards
Customer Service Clerk
​(903) 583-7555 ext 115